Terms & conditions

These are the default terms for work carried out by Novatrix Digital. A signed proposal for a specific engagement takes precedence over anything written here.

Scope and quotes

Every engagement starts with a short audit or scoping conversation, after which you get a written scope, a fee and a timeline. Work outside that scope is quoted separately and begins only once you've approved it in writing.

Payment

• Project work is invoiced in stages agreed before the work starts.
• Retainers are invoiced monthly and can be ended with 30 days' notice on either side.
• Invoices are due within 14 days unless agreed otherwise.
• Advertising spend on Google Ads or Meta Ads is billed directly to you by those platforms — never marked up or invoiced through Novatrix Digital.

What we need from you

Timelines assume reasonable access — to the website, analytics, ad accounts and any content or approvals needed. Where a delay on your side moves the schedule, we'll tell you the revised date rather than let it drift quietly.

Results

SEO and paid media depend on factors outside anyone's control — search algorithms, auction competition, seasonality and your own market. We commit to method, effort and honest reporting. We do not guarantee specific rankings, traffic volumes or revenue, and you should treat anyone who does with suspicion.

Ownership

On final payment, the deliverables produced for you — pages, content, campaign structures, CRM builds and documentation — are yours. Accounts stay in your name wherever the platform allows it, so you keep your data and history if we stop working together. Third-party tools remain under their own licences.

Confidentiality

Business information, account access and performance data you share stay confidential. We're happy to sign an NDA before detailed discussions — just say so when you get in touch.

Portfolio use

We'd like to reference completed work and name you as a client. If you'd rather we didn't, tell us and we won't. No negotiation needed.

Account access

Where access to your Google Ads, Analytics, Search Console, Shopify or hosting is needed, it should be granted through proper user permissions rather than shared passwords. Access is used only for the agreed work and is handed back when the engagement ends.

Liability

Total liability for any engagement is limited to the fees paid for that engagement. Novatrix Digital is not liable for indirect or consequential losses, or for ad spend outcomes. Nothing here limits liability that cannot be limited by law.

Ending an engagement

Either side can end an engagement with 14 days' written notice for projects, or 30 days for retainers. You pay for work completed to that point and receive everything produced so far in a usable state.

Governing law

These terms are governed by the laws of India, with the courts of Chennai, Tamil Nadu having jurisdiction, unless a signed agreement states otherwise.

Questions

Anything here you'd like explained or changed before signing, email info@novatrixdigital.in or see our privacy policy.